iSupport is an intelligent WordPress live chat plugin. This plugin will work in any wordpress site which need a customer sales and support system through live chat.
Why intelligent?Click below and watch for close understanding.
The main logic of this auto search and suggest based live chat plugin is that in each company there are finite number of client unknown query. Client question is not unlimited. So the operator currently have to type all the common answer over and over again. This is a wasting of time and bad customer service
With this plugin all the common question and answer will be saved in a database. In each client request the auto search system will suggest the matching question and answer to the operator. Operator just need to click to the matching question to answer client request. This can certainly improve customer service.
Matching query can also be searched from built in search system. Operator can also add and edit chat history to database.
Live Demo Note:Please visit Demo Site
or click the above live preview button to check the chat system before purchase. Please log in as operator first (link: http://www.isupport.mircode.com/wp-admin/) from any browser (chrome) and then open a different browser (firefox, opera) and type your full name and email and start chat. Operator – Username1: operator1 and Password1: Operator_1 or Username2: operator2 and Password2: Operator_2 or Username3: operator3 and Password3: Operator_3 . You can use 3 different account and logging in from 3 different browser like chrome, firefox, opera, safari from the same computer to check the chat system or can use different computer as well. When login as operator you need to go wordpress dashboard and open isupport operator chat panel.
Reviews – They just started loving iSupportNew plugin is always best and feature richAutomatic chat search and suggestion to operatorUnlimited operatorUnlimited customer. Each operator can chat unlimited customer at a time. (Currently 50 set. you can choose any number)Each operator can transfer chat to other operator / departmentChat request from client to operator maintain online, busy, offline queue logic. i.e when first chat request comes from customer it search for online operator who is not busy and select randomly. If all are busy then it select any busy operator and the operator can answer in a seperate chat tab.3 way notification, sound, browser tab text change and color change when chatting with multiple customer in different tab.Completely responsive front end. Tested with all apple device and android device.Unlimited theme color and text color.3 type background. Color, images, patther and transparent chat boxChat session control. So browsing website will not lost the current chat history.Offline message systemSeperate chat history and searchable unique query database.Auto chat history database cleanup system. in case your site becomes heavy.Chat speed control from option panelOperator imageAjax technology. Works all the browser including IE7, IE8, IE9+ and safari, chrome, firefox, opera etc.
Auto search & suggest with multi chat
Online, Busy, Offline Queue Logic
Unlimited theme color and style
Complete responsive front end
iSupport options panelLimitations
- The Plugin works with WordPress powered websites only
- Customer need to log in to chat.
- jQuery 1.7 or newer is required. WordPress 3.4+ already uses jQuery 1.8.3 by default if your theme not deregister it and loads old one.
iSupport change log** Version 1.0.7 - October 31th, 2015 **- New feature - Minimal design without log in and registration feature- New feature - Chat session control in both front end and admin section
** Version 1.0.6 - September 20th, 2015 **- New feature - Two different style of chat button- New feature - New look and feel- Bug fix - unicode database charecter set for backward compatibility- Bug fix - avatar load warning in some theme** Version 1.0.5 - September 20th, 2015 **- New feature - Translation ready to any language- New feature - Auto activate and login during registration
** Version 1.0.4 - September 15th, 2015 **- New feature - Redirecting user based on role- Bug fix - removing operator chat window on front end
** Version 1.0.3 - September 4th, 2015 **- New feature - Improved search system- New feature - Unicode database for all language support- New feature - Admin panel chat input type text to textarea
** Version 1.0.1 - August 28th, 2015 **- Bug fix - pop up notification window auto height- Bug fix - Offline message error- Bug fix - Registration message error
** Version 1.0.0 - August 25th, 2015 **- Initial Release